Refund Policy | InterCollege

Refund Policy

Effective Date: July 14, 2026

This Refund Policy applies to all subscriptions, software licenses, SaaS services, implementation services, and other products or services provided by InterCollege. By purchasing or subscribing to our services, you acknowledge and agree to this Refund Policy.

Refund requests are accepted only within 3 (Three) calendar days from the original payment date.

1. Three-Day Refund Window

Customers may request a refund only within 3 calendar days from the date of the initial purchase. Refund requests submitted after the 3-day period will not be accepted under any circumstances.

2. Eligibility for Refund

A refund may be considered only if:

The request is submitted within 3 calendar days of payment.
The customer provides valid proof of purchase.
The issue cannot be reasonably resolved by our support team.
The customer has complied with our Terms of Use.

3. Non-Refundable Items

The following payments are strictly non-refundable:

Refund requests made after 3 calendar days.
Renewal subscriptions.
Domain registration fees.
SSL certificate charges.
Third-party service charges.
Custom software development.
Implementation or setup fees.
Training or consultation services.
Data migration services.
Customization requests.
Digital products already delivered.
Services suspended due to violation of our Terms.

4. Cancellation

Customers may cancel their subscription at any time. Cancellation stops future renewals but does not automatically entitle the customer to a refund.

5. Refund Process

To request a refund, please email:

Email:
[email protected]
[email protected]

Please include:

Full Name
Institution Name
Registered Email Address
Payment Receipt or Transaction ID
Reason for the Refund Request

6. Refund Approval

Refund requests are reviewed individually. Approval is at the sole discretion of InterCollege after verifying eligibility under this Refund Policy.

7. Refund Method

Approved refunds will be issued using the original payment method whenever possible. If the original payment method is unavailable, another suitable method may be used.

Approved refunds are generally processed within 7 to 15 business days, depending on the payment provider or financial institution.

No refunds will be issued after the expiry of the 3-day refund period, regardless of product usage, customer satisfaction, subscription status, or any other reason, except where required by applicable law.

8. Chargebacks

Customers are encouraged to contact InterCollege before initiating a chargeback with their payment provider. Fraudulent or abusive chargebacks may result in suspension or termination of the associated account.

9. Changes to this Policy

InterCollege reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

10. Contact Information

InterCollege

Website:
https://intercollege.in

Email:
[email protected]

Alternative Email:
[email protected]